At Prime Solution Peptides, we are committed to delivering products of the highest quality. Due to the sensitive nature of our products and strict quality control standards, our refunds and returns policy is designed to ensure fairness, safety, and transparency for all customers.

Quality Assurance Commitment

Every product is carefully inspected, tested, and securely packaged before shipment. We stand behind the quality and integrity of all our products and take any concerns seriously.

Eligibility for Returns

Due to the nature of peptide products, returns are only accepted under specific conditions:

• The item received is damaged, defective, or incorrect.
• The issue is reported within 48 hours of delivery.
• The product remains unused and in its original packaging.

Non-Returnable Situations

We are unable to accept returns or offer refunds in the following cases:

• Change of mind or incorrect order placement by the customer.
• Products that have been opened, used, or tampered with.
• Improper handling or storage after delivery.
• Delays caused by shipping carriers or customs clearance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

1. Contact our support team within 48 hours of delivery.
2. Provide clear photos of the product and packaging.
3. Include your order number and a brief description of the issue.

Once verified, we will offer either:

• A replacement shipment, or
• A full or partial refund, depending on the situation.

Refund Process

• Approved refunds are processed within 3–7 business days.
• Refunds are issued via the original payment method.
• Processing times may vary depending on your payment provider.

Order Cancellations

• Orders may be canceled before they are shipped.
• Once an order has been dispatched, it cannot be canceled.

Important Notice